Blackberry 10.2.0.x Management Pack

Guide for Operations Manager 2012

Published: Feb 2014

Copyright

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  1. Table of Contents

2. Copyright 2

3. Table of Contents 3

4. BlackBerry MP Installation Guide 4

5. Document Version 5

6. Prerequisites 6

7. Configuring Prerequisites 7

8. Importing the License Management Pack 8

9. Importing the BlackBerry Management Pack 9

10. Configuring the BlackBerry Management Pack 10

11. Licensing the BlackBerry Management Pack 13

  1. BlackBerry MP Installation Guide

OpsLogix intelligent management pack for BlackBerry 10.2.0.x, checks the status of your BlackBerry service as a whole, checking both BDS (BlackBerry Device Service) and UDS (Universal Device Service) components. Using System Center Operations Manager’s built-in Live Views, it provides the BES administrator insight in the root-cause of the problem. OpsLogix intelligent management pack for BlackBerry provides comprehensive state views and performance views on your BlackBerry infrastructure.

  1. Document Version

This guide was written based on version 10.2.0.501 of the OpsLogix BlackBerry Management Pack.

Release DateChanges
Feb 2, 2014First draft
  1. Prerequisites

  • The OpsLogix BlackBerry Management Pack requires Microsoft System Center Operations Manager 2012.
  • The OpsLogix BlackBerry Management Pack makes use of Microsoft .NET Framework 3.5.Microsoft .NET Framework 3.5 must be install on all BlackBerry Enterprise Servers 10.x in order to monitor some of the critical BlackBerry components.
  • Agent Proxy must be enabled on all Operations Manager agents installed on BlackBerry servers.
  • A Microsoft Windows Domain account must be present which has local administrator rights on the BlackBerry servers and also has read permissions on the BlackBerry (BESMgmt) database.
  1. Configuring Prerequisites

Enabling Agent Proxy

The BlackBerry Management pack makes use of the Agent Proxy functionality in Operations

Manager 2012. Please make sure you enabled Agent Proxy for all the BlackBerry servers in your environment. To enable agent proxy, in the Operation Manager console, go to the
Administration pane. In the Administration pane select Agent Managed, then from the list right click on you BlackBerry server and select Properties. On the Agent Properties dialog select the Security tab and check the Allow this agent to act as a proxy and discover managed objects on other computers checkbox. Repeat this step for all your BlackBerry servers.

  1. Importing the License Management Pack

If this is the first time you are importing an OpsLogix Management Pack, you need to import the Licensing Management pack. If you have already installed OpsLogix Management Packs in your current SCOM environment previously, please make sure that the version is 2.3.2.7 or later.

In the Administration section of the Operations Manager 2012 Console complete the following steps:

1. Right click Management Packs -> Import Management Packs… -> Add -> Add from Disk

2. Browse to the location where you unpacked the OpsLogix BlackBerry Management Pack.

3. Import the following files:

a. OpsLogix.BaseLibrary.mp

e. OpsLogix IMP – Licensing Dashboard v2.3.2.7.mpb

4. Click Open -> Import

The OpsLogix Licensing Dashboard is now visible in the Monitoring section of the Operations Console under the following node:

Monitoring -> OpsLogix -> OpsLogix Licensing Dashboard

  1. Importing the BlackBerry Management Pack

In the Administration section of the Operations Manager 2012 Console complete the following steps:

1. Right click Management Packs -> Import Management Packs… -> Add -> Add from Disk

2. Browse to the location where you unpacked the OpsLogix BlackBerry Management Pack.

3. Import the following files OpsLogix IMP – BlackBerry 10 Management Pack (v10.2.0.501).mpb

4. Click Open -> Import

  1. Configuring the BlackBerry Management Pack

In order for the BlackBerry Management Pack to correctly monitor you BlackBerry environment, the Management Pack needs to be configured. To configure the BlackBerry Management pack the following steps need to be completed:

Configuring the RunAs Accounts

In the Administration section of the Operations Manager 2012 Console complete the following steps:

BlackBerry database Run As Account

  1. Navigate to Run As Configuration -> Accounts in the Administration view and right click Accounts -> Create RunAs Account.
  2. On the Introduction Page click Next.
  3. On the General page in the RunAs Account type dropdown box select Windows and enter BlackBerry Database Account in the Display name text box. Optionally add a description in the Description text box.
  4. On the Windows RunAs Account page, enter the name of the Windows Account that has access to the BlackBerry database and local administrator rights on all BlackBerry Servers which are to be monitored. Enter the password for the account in the Password and Confirm password text boxes. Select the appropriate domain in the Domain text box.
  5. On the Distribution Security page select the security level that is appropriate for your organization. If you chose the More secure option, make sure you include all your BlackBerry servers.
  6. Click Create.
  7. Click Close.

Configuring the RunAs Profiles

In the Administration section of the Operations Manager 2012 Console complete the following steps:

BlackBerry Enterprise Server Database RunAs profile

  1. Navigate to Run As Configuration -> Profiles in the administration view.
  2. In the right pane right click BlackBerry 10.x Database Run As Profile and select
    Properties.
  3. On the Introduction page click Next.
  4. On the General Properties page click Next.
  5. On the Run As Accounts page click Add.
  6. In the Add a Run As Account dialog box, select BlackBerry Database Account from the
    Run As Account dropdown box.
  7. In the Add a Run As Account dialog box, select the A selected class, group, or object radio button and click the Select… button and from the dropdown select Group…
  8. In the Group Search popup dialog search for BlackBerry 10.x Run As Instances (enter BlackBerry 10.x Run As Instances in the Filter by field and click search). From the Available Groups list select BlackBerry 510.x Run As Instances and click OK twice.
  9. Click OK.
    The result should look as in the screenshot:

 

  • Click Save.
  • On the Completion page you can choose to make use of more-secure/less-secure Run As
    account distribution. If you make use of the more-secure distribution, make sure that you
    select all Blackberry servers for account distribution.
  • Click Close.

 

  1. Licensing the BlackBerry Management Pack

In order to import a license you should have received a valid license key from OpsLogix. If you did not receive a valid license key please contact support@opslogix.com or sales@opslogix.com to obtain a license key.

In the OpsLogix License Manager in the Monitoring section of the Operations Console click the Add License button.


In the Add License popup box paste the license key you received (taking care that there are no trailing spaces, empty lines, or carriage returns) and click the Import License(s) button.


The License is now imported. Because of the license model later – after importing and configuring the BlackBerry Management Pack – you will need to return to the licensing console to enable the license for each BlackBerry server you would like to monitor.

To assign a license to a BlackBerry server, navigate to the OpsLogix License Manager in the Monitoring section of the Operations Console and select the Assign tab.


From the Dropdown list box select the OpsLogix.IMP.BlackBerry.5.0 license (Note that the same license is used for the BlackBerry 5.0 Management Pack as the BlackBerry 10 Management Pack). Check all the BlackBerry servers that you wish to license and click the Update button.