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KB: How do I update my Opslogix Oracle Management Pack license

You receive an "Opslogix Oracle license is not valid" SCOM alert, or the Operations Manager event log shows 403 or 404 license errors. Use this article to update your license.

Applies to: Opslogix Oracle Management Pack (all versions)
Last updated: November 2026 · Latest version: 26.11.4544.0

See also: Upgrade guide for 26.11.4544.0 · Version support · Release notes

License messages and what they mean

The Opslogix Oracle Collector checks the license before it runs a licensed request. You can find these messages in the Operations Manager event log (event source "OpsLogix Oracle Collector"):

  • No license key found: no Oracle license has been imported. Import a license key (see below).
  • License type mismatch. The imported Oracle license key is a legacy key: your key is from a version before 21.9. Download a new key from the customer portal at https://portal.opslogix.com/ (free for subscribed customers) and import it.
  • License version mismatch. The imported Oracle license only targets version X or lower: your license is for an older version of the Management Pack than the one you installed. Contact sales@opslogix.com for a key for the new version.

How to update your license

1. Open the "OpsLogix Licensing Dashboard" and check if the license is still valid. Check the expiration date and the number of devices. For the Oracle Management Pack, the number of devices is the number of licensed Oracle instances.

2. If the license has expired, contact Opslogix sales to obtain a new license key.

3. When you have received the new license key, open the "OpsLogix Licensing Dashboard", click "Add key", paste the license key into the input box and click "Import License(s)". You do not need to remove the old key. The import can take some time, depending on how busy the SCOM management group is.

4. After the license has been imported, open the "Assign" tab, select "OpsLogix.IMP.Oracle" from the drop-down box, check that all instances shown are selected and click "Update".

5. Refresh the instance license assignments: open the "Opslogix Oracle Configuration Dashboard" (Administration pane) and click the "Assign" tab. Click "Refresh" and wait until the list of instances is shown. Deselect and re-select one instance so that the "Update" button becomes enabled, then click "Update".

The license alert closes automatically after the next license check, within 24 hours.

If the license expired, your Oracle instances may have been undiscovered. After you have updated the license, restart the Microsoft Monitoring Agent (HealthService) on the SCOM management or gateway servers in the resource pool used for Oracle monitoring. This triggers the Oracle discovery again.

If you have followed these steps and the license alert is still active, contact support using the support ticket form or send an email.

License keys and management groups

An Oracle Management Pack license key is tied to the name of the SCOM management group. Import the license on a management server that belongs to the management group you want to license. If your SCOM console is connected to several management groups, make sure you import the license into the right one.

Moving to a new management group, for example during a SCOM migration? You need a new license key for the new management group. See the article "How to move the Oracle Management Pack to a new SCOM management group".