Upgrade Guide

Upgrade guide for OpsLogix Oracle Management Pack V1.3.1683.0 for System Center Operations Manager

This guide describes the upgrade path from previous versions of the to the latest version of the Oracle management pack.

Please read the release notes fond here before upgrading.

 

Software Prerequisites

• The OpsLogix Oracle Management Pack requires Microsoft System Center Operations Manager 2012 SP1, 2012 R2, 2016, 180x or 2019.

• The OpsLogix Oracle Management Pack makes use of Microsoft .NET Framework 4.5. It is required that Microsoft .NET Framework 4.5 is installed on all SCOM Management Server and Gateway Servers that are resource pool members in the resource pool used for Oracle monitoring.

• The Management Pack can be upgraded from of Oracle Management Pack version V1.3.16.x

 

Oracle Compatibility

The OpsLogix Management Pack for Oracle supports the following Oracle versions:

Version 
Oracle 10g Update 2 
Oracle 11g 
Oracle 12c

UPGRADE STEPS

The steps below show the upgrade process for OpsLogix Oracle Management Pack.

SETTING UP THE ORACLE MONITORING ACCOUNT

Review if the already configured Oracle user account has still the correct privileges. Please see installation manual “SETTING UP THE ORACLE MONITORING ACCOUNT” and “SECURITY LOCKDOWN” to configure the monitoring account.

IMPORT THE NEW MANAGEMENT PACKS

Import the management packs contained in this release. It is not necessary to uninstall any of the previously imported OpsLogix management packs before importing the current version. If the Operations Manager Console shows errors during the import and the “Install” button is disabled, check if there are management packs already imported with the same version or higher, if this is the case, remove these management packs from the import list. The “OpsLogix IMP - Base Library”, “OpsLogix IMP - Licensing UI for OpsMgr 2012” and “OpsLogix Generic Reports” frequently cause the issue described above.

After a successful import please remove the MP named “OpsLogix IMP - Oracle ODAC x64 Pack”

RESTART THE SCOM CONSOLE

After importing restart the SCOM console to reload the special UI components.

INSTALL THE ORACLE COLLECTOR

In this version of the Oracle management Pack the Oracle monitoring data is collected by a collector service called “OpsLogix Oracle Collector”. After importing this version, you will have to do a connection test for only 1 configured Oracle connection per used SCOM resource pool by using the “Test Connection” in the “Oracle IMP Configuration Dashboard”. During this check the OpsLogix Oracle Collector will be installed on all the members of the selected SCOM Oracle resource pool.

 If the service is not deployed, some common causes are:

  • You have added a new member to the SCOM resource pool and did not do the “Test Connection”
  • You use a SCOM Gateway Server as a resource pool member. Using a gateway is supported, however, in some cases the deployment of the collector service fails. Most of the time due to security issues.
  • Microsoft .Net Framework 4.5 is not installed on the SCOM Management Server or SCOM Gateway Server.
  • A virus scanner is preventing the deployment of the install package.

 

If the collector service fails to deploy automatically it needs to be installed manually by following the steps below:

  • On all pool members (SCOM Management Servers and Gateway Servers) that are member of the resource pool used for monitoring Oracle, navigate to “Control Panel\Programs\Programs and Features” and check if the “OpsLogix Oracle Collector” software is installed.
  • If the program “OpsLogix Oracle Collector” is not installed then logon to the SCOM member server(s) to install the “OpsLogix Oracle Collector” manually by copy from an ‘other’ working member server the file in directory “….\Operations Manager\Server\Health Service State\Resources\*” named “Oracle.MP.RestBase.Server.NTService.Installer.exe” and execute this on the new member host(s). You can continue using all default setting.
  • Or follow the steps in the installation manual named “NO ORACLE INSTANCES ARE MONITORED”

 

ASSIGN A LICENSE TO THE INSTANCE

After you have imported all the management packs - and you have checked that the Oracle collector is installed on all the resource pool members - you need to assign a license to every Oracle instance you would like to monitor using the “Oracle IMP Configuration Dashboard”. See installation manual chapter “ASSIGN THE ORACLE LICENSING”.

 

RESTART THE SCOM AGENTS

On all the SCOM MS servers that are member of the SCOM resource pool you use for the Oracle monitoring restart the SCOM agent to reload the new modules and trigger the discovery.