Customer Support
Free email support is limited to installation support, covering technical issues relating to product installation and getting started with OpsLogix products. OpsLogix provides support services to registered customers only, and requires that customers have the latest patches and updates installed. Support for our free products is not available.
Paid support incidents or plans provide additional entitlements, including an increased number of incidents, reduced response times, support for basic usage questions and troubleshooting unexpected behavior.
Premium Technical Support is available to customers with more involved usage, deployment and troubleshooting questions through Maintenance, or by separate purchase of a support plan.
For email inquiries directed to Technical Support that are outside the definition of basic installation, customers will be asked to call in and pay for a support incident as indicated above. Service level on email response is 1-3 business days.
Click here to contact support@opslogix.com