Operations Manager

ServiceNow Incident Connector

Bi-directional data sync between SCOM Alerts and ServiceNow Incidents

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An OpsLogix Solution

The OpsLogix SCOM ServiceNow Incident Connector enables you to bring service desk and monitoring data together. It provides a bi-directional connection between SCOM alerts and ServiceNow incidents. The OpsLogix ServiceNow SCOM connector provides an easy way to synchronize SCOM alerts with ServiceNow incidents. You don’t need to install any additional software in your SCOM environment and you don’t need to open any additional firewall ports for ServiceNow to communicate with SCOM. All you need to do is configure the connector through the configuration endpoint (webpage) and download/import the generated Management Pack into SCOM.

The OpsLogix SCOM ServiceNow Incident Connector allows you to:

  • Create a ServiceNow incident for any (or selected alerts) in SCOM.
  • Create (Custom) mappings between SCOM alerts and ServiceNow incidents
  • Close (or set any other resolution state) when a ServiceNow incident is resolved or changes state.

Azure Managed Application

Easy to setup & configure

Bi-directional Data Sync

Pay-as-you-go €199 / Month

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Knowledge Base

OpsLogix ServiceNow Incident Connector

Runs as an Azure Managed Application

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