SCOM meets ServiceNow with the Opslogix ServiceNow Incident Connector
by OpsLogix, on 08-Nov-2023 14:43:04
Most organizations rely on a number of different tools to keep their operations running smoothly. Getting these tools to integrate seamlessly with each other is an essential factor in streamlining your operations, but sometimes, additional connectors might be needed in order to do so optimally.
Considering this need, we developed the ServiceNow Incident Connector for SCOM, which creates a bi-directional data sync between SCOM Alerts and ServiceNow Incidents and Tickets.
In this blog post, we will explore how our ServiceNow Incident Connector for SCOM can be beneficial for your organization and help streamline your operations.
Introducing the Opslogix ServiceNow Incident Connector
With the Opslogix ServiceNow Incident Connector, you are able to bring your service desk- and monitoring data together. This is by creating a bi-directional data sync between SCOM Alerts and ServiceNow Incidents and Tickets.
This will allow you to:
- Create a ServiceNow incident or ticket for all or selected alerts in SCOM
- Construct custom mappings between SCOM alerts and ServiceNow incidents
- Close or set any other resolution state when a ServiceNow incident is resolved or changes state.
The power of bi-directional syncs
With the bi-directional sync between ServiceNow and SCOM, changes made in one of the tools instantly update the other. This seamless data flow guarantees that the information remains accurate and up-to-date.
This way, you can avoid information silos, where data in one system is unable to communicate with another. These information silos can create problems such as data inaccuracies, hinder decision-making, and cause operational inefficiencies.
By avoiding this, you can prevent incidents from going unnoticed and eliminate internal confusion regarding incident management.
Benefits of connecting SCOM with ServiceNow
By implementing a bi-directional integration between ServiceNow and SCOM, you will be able to have a more efficient overview of your incidents.
This will, in turn, be beneficial for your productivity, as your response and resolution time will likely be lowered, resulting in faster incident resolution.
For the team, it also means less confusion, a lowered risk of double-work, and a decrease in manual errors. Your staff can work cohesively, knowing that the information is accurate and up-to-date.
How to get started
Implementing the ServiceNow Incident Connector for SCOM is easy. You do not need to install additional software or open extra firewall ports for ServiceNow to communicate with SCOM.
Simply configure the connector through the user-friendly configuration endpoint (webpage) and download/import the generated Management Pack into SCOM.
The ServiceNow Incident Connector is available for download in the Azure Marketplace or through the link below.